Banking

Worldwide turbulence in Finance Industry

Financial market turbulence is widespread in banks, insurers and other financial service providers. This includes globalisation, increased transparency, pressure on margins, continuous changes in legislation and regulations and competition for high/quality personnel. In the meanwhile, consumers are more critical and demanding than ever. They want more choice in electronic banking and enhanced security around banking services. Every customer wants a unique customer experience and to be rewarded for their loyalty. Summarized, banks are at risk and face many challenges!

Trends & Developments in Finance

• Increased focus on customer loyalty
• Innovative customer service concepts are key to success
• Increased importance of legislation and regulations 
• Increasing pressure on margins
• Outsourcing of back offices and IT activities
• Cost management is crucial 
• Standardized IT systems are preferred above customized systems

These developments are causing financials to focus on building customer loyalty. Cross and deep selling to existing customers have proven to be more profitable, than acquiring new customers. Therefore, banks focus on their front offices and invest in more flexible, compliant customer systems and innovative service concepts in order to create loyal customers.

Our vision and experience

Turning satisfied into loyal customers, retention of loyal ´gold´ customers and product innovation are crucial to face the challenges and differentiate from competition. This requires a flexible IT solution that is compliant with the continuous changing legislation and regulations.

Valori can help you to control your IT. Our experts with specific knowledge of finance industry, IT and legislation can guide you in solving your business issues. We can assist you in selecting and implementing the best solution that connects IT and business. Our clients include middle-sized and smaller financial players from ABN Amro, Fortis, Delta Lloyd, ING, Rabobank, Triodos Bank to SNS Reaal.