The quest for Swiss precision for Pega test consultants

Thursday, May 11, 2017

As a fan of exclusive watches, my heart skips a beat for Swiss timepieces: its craftsmanship is unrivaled. So, what would you do you do when have to make a business trip to Switzerland? You step into the plane with an extra wide grin, with some nice shopping locations for 'some serious window shopping' in mind.

Test strategy for IT project in Switzerland

At the end of last year, I went to Switzerland together with Sonja Uittenboogaard and Peter Noordijk. Our destination was the head office of a large insurance company, where Valori is involved in a number of IT projects. One of these projects had a goal to reduce the complexity of the daily work in the user organization. At the same time, a B2B portal had to be developed for new services with the brokers. Keywords such as simplifying, standardizing, connecting and process digitization are central here, with Pega as the central hub. The aim of the project is to realize fully automated end-to-end processes using the Pega platform. Valori was given the assignment to develop a test strategy for this project and implement this strategy during the test process.

Pega Scrum Battle

We started by introducing the Valori's Pega Scrum Battle. This Battle is an ideal instrument to introduce Scrum. The game element stimulates creativity and involvement in each other's tasks and responsibilities. Practicing in a safe environment, is really something you can benefit from in practice. The participants in this Battle were pleasantly surprised. Particularly because of the idea that during game play they got a lot of knowledge about Scrum and the pitfalls that can occur during Scrum. In addition to the Scrum Battle, Valori helped set up Pega Agile studio (PMF), the Pega tool to support your Scrum processes.

"Finally, we can see now, what we always thought!"

A second revelation came during the subsequent Pega Product Risk Analysis (PRA), which was performed live by the Valori team. The attendees never saw a product risk analysis of such shape and size. A nice 'Aha!’ moment arose here: if you are able to provide scores on chance and impact various parts of the system, you explicitly identify risk areas. This way you can determine how to spend the most test effort per area. The risk analysis showed, for example, that especially the interfacing between the Pega system and external systems deserved more testing. "Finally, we can see now, what we always thought!", was a frequently heard response. That is exactly what it is about with such a Pega PRA. Awareness gives insight, connects and gives you energy.

Extra added value for final user test

After we left, the project employees started working with Pega and Scrum. As the project progressed, the enthusiasm grew, and mutual cooperation increased. Our team provided Scrum coaching, and we executed the tests remote from the Netherlands, the physical distance wasn’t a problem. Of course, we were onsite at crucial moments. The added value of our activities was further emphasized during the final user test, with no significant defects being found. This project team never experienced this before.

Project completed, client satisfied

The project has now been completed, to the full satisfaction of the client. There is a successful implementation: the response times have been greatly improved, as well as the quality of the service provided. A nice extra: the insurance company is now in the top 3 of the Broker ranking.

Did I buy a watch?!

Have I finally seen beautiful watches? Countless. Did I take one home with me? Unfortunately, the price tags prevented me from going one step beyond window shopping. But at the end I didn’t mind. I found my biggest satisfaction in Swiss precision somewhere else in Switzerland, where a team has achieved a higher quality through the application of Scrum in their Pega project.